TERMS AND CONDITIONS OF BUSINESS
1. This website is operated by Sleepwell Guildford. Where these terms and conditions use terms such as “we”, “us” and “our” they refer to Sleepwell Guildford.
2. We offer this website, including all the information, tools and services available on it, on the condition that you accept these terms and conditions and the associated privacy policy available on our website.
3. By visiting our website and/or purchasing something from us, you are deemed to have accepted these terms and conditions.
4. You can view the most current version of these terms and conditions at any time by visiting this website page. We reserve the right to update, change or replace any part of these terms and conditions, without prior notice to you, by posting updates on this page. It is your responsibility to check this page on each visit to your website, read these terms and conditions and ensure you understand them before making a purchase.
GENERAL CONDITIONS
5. We reserve the right to refuse service to anyone, for any reason, at any time.
6. Any content that you enter onto this website may be transferred unencrypted and involve transmissions over various networks and may involve changes in order to conform and adapt to the technical requirements of connecting networks or devices.
7. You may not reproduce, duplicate, copy, sell, resell or otherwise exploit for commercial gain, or otherwise, any portion of any of the content on the website or any other part of the service that we offer on this website.
8. Headings and titles used on this website are done so for convenience only. They do not constitute any part of the terms and conditions and will not limit or otherwise affect the terms herein.
MODIFICATIONS TO OUR SERVICE AND PRICING
15. Prices for items are subject to change without notice.
16. We reserve the right to, at any time, modify or discontinue any part of the service that we offer, or any part of content thereof, without any notice to you.
17. We accept no liability to you or to any third-party for any modification, price change, suspension or discontinuation of the service.
DELIVERY
18. Once you have placed your order with us, we will let you know an approximate delivery date (usually 3 to 7 working days) but please note that all mattresses are made to order, our customer service team will call you once your product has been made and is in our warehouse to arrange delivery or collection.
19. Deliveries must be accepted at the door, no products under any circumstances can be left at the side or rear of any property. If there are any special instructions for delivery to a property e.g. delivered to a flat on the side of any building you must let our customer service team know when arranging your delivery.
20. We are currently only delivering to postcodes with the prefix GU RH RG KT TW
COLLECTION
21. Some products are available for same day collection from our warehouse, orders can be placed and paid for by phone or in person.
ORDER CANCELLATION
22. If you wish to cancel an order you have placed you must contact us immediately to ascertain whether the items have been dispatched or not. Where they have been dispatched, you will need to return the item to us and you will be responsible for paying the cost of returning the items.
23. Where items have not been dispatched prior to a cancellation request, our refund policy will apply.
24. Where you have ordered a personalised, item you may not be able to cancel for a full refund.
REFUND POLICY
- To be eligible for return, your item must be unopened, unused and in the same condition as you received it. Where a mattress is supplied in a box or vacuum packed it must not be opened or inflated.
- If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.
- Where you would like to return a physical product you have purchased, please contact us to let us know that you will be returning the item.
- Once your return is received and inspected we’ll contact you to let you know whether your refund will be processed or not, and credit your original method of payment, within a certain amount of days.
LIABILITY AND INDEMNITY
25. We shall not be liable for any direct, special, indirect or consequential or incidental damages including loss of profit or loss of opportunity as a result of the use of or the inability to use any items that have been ordered on this website.
26. You agree to indemnify us and our agents, officers, directors and employees, immediately and on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of any of our terms and conditions.
JURISDICTION
27. These terms and conditions shall be governed in accordance with English Law and are subject to the exclusive jurisdiction of the courts of England & Wales.
ENTIRE AGREEMENT
28. These terms and conditions combined with our published Privacy Policy (also available through this website) and Refund Policy (also available through this website) constitute the entire agreement between the parties and supersede any and all preceding and contemporaneous agreements between you and us whether written or oral.
GENERAL
29. Should any part-term or term be found to be unenforceable then the remainder of the terms and conditions shall continue to have full force and effect as if the invalidated term was not present.
30. Should any delay or failure to comply with our obligations under these terms and conditions arise where it is beyond our reasonable control, we will not be responsible to you for such delay or failure nor liable for any loss that you incur, howsoever caused.